April 11, 2013 | Ontario

Thanks to the rapidly advancing world of technology, the job of a help desk professional is always changing. Sometimes these changes are for the better, as new programs such as the Giva Service Desk Management Suite streamline tasks and increase productivity in the workplace.

The suite allows tech workers to increase their productivity thanks to a customization process and the straightforward reports created by the software. In addition, the program improves workflow through automation, eliminating many manual steps. The dashboard home page also provides constant visibility to hot spots, highlighting critical issues with charts, metrics and analytics.

The Giva Service Desk Management Suite debuted last fall to highly positive reviews.

Those looking to begin careers in the IT sector can get a fundamental education in the Computer Support Technician program at CDI College. For more information, fill out the form on the right.