November 8, 2024 | British Columbia

Pharmacy assistants are essential to healthcare teams, providing vital support to pharmacists and ensuring the smooth operation of pharmacies. If you are considering a dynamic and meaningful career in healthcare that allows you to positively impact people's lives, becoming a pharmacy assistant might be the right path for you.  
 

In this article, we will outline what a pharmacy assistant does, how one can become pharmacy assistants, Canada, the critical skills needed for success, and the day-to-day responsibilities of the role. We will also spotlight the Pharmacy Assistant Diploma at CDI College, which offers a comprehensive education for aspiring pharmacy assistants.  

What is a Pharmacy Assistant?  

A pharmacy assistant is a healthcare professional who works under the supervision of a licensed pharmacist to ensure the efficient running of a pharmacy. They perform various tasks, including preparing medications, assisting customers, managing stock, and carrying out administrative duties. Although pharmacy assistants do not have the authority to make clinical decisions about medications, they play a vital role in maintaining accuracy and efficiency in patient service.  
 

Pharmacy assistants work in different environments, such as community pharmacies, hospital pharmacies, and long-term care facilities. While their tasks may vary depending on the setting, they all share the common goal of supporting pharmacists and ensuring patients receive the right medications.  

How Do I Become a Pharmacy Assistant in BC, Canada?  

Becoming a pharmacy assistant in BC is an attainable goal that only requires a little formal education or professional licensing. However, obtaining specialized training through a Pharmacy Assistant Diploma program can equip you with the knowledge and skills to excel in this career. Here is a step-by-step guide to becoming a pharmacy assistant:  
 

1. Complete High School Education  

The first requirement is a high school diploma or its equivalent. High school courses like math, biology, and chemistry can provide a helpful foundation for the technical skills required in this role. 

2. Enroll in a Pharmacy Assistant Diploma Program  

While it is possible to receive training on the job, completing a structured Pharmacy Assistant Diploma program is highly beneficial. Programs like CDI College's Pharmacy Assistant Diploma cover essential topics, including pharmacology, pharmaceutical calculations, pharmacy software (such as KROLL), and customer service skills.  
 

The program offers a blend of online and in-person learning, making it flexible and accessible for students. It provides thorough training in the technical and administrative aspects of pharmacy work.  

3. Gain Hands-On Experience with a Practicum  

Practical experience is crucial for any pharmacy assistant. Programs like the one at CDI College include a four-week, 160-hour practicum, during which students apply their learning in a real-world pharmacy setting. This experience allows you to work with patients, pharmacists, and pharmacy staff, building your confidence and competence.  

4. Earn First Aid and CPR Certification  

First Aid and CPR training is crucial for pharmacy assistants; many diploma programs include this certification. Being equipped to handle emergencies is an essential skill in healthcare environments.  

5. Begin Your Job Search  

You can look for job opportunities after completing your education and gaining practical experience. CDI College provides access to career services, including help writing resumes and cover letters and preparing for job interviews. These services are available for up to six months after graduation, giving students a head start in their careers.  

Must-Have Skills to Become a Pharmacy Assistant  

Success as a pharmacy assistant requires a specific set of skills. Here are the most essential abilities you will need:  

1. Attention to Detail  

Pharmacy assistants are responsible for preparing medications and handling prescriptions accurately. Even minor errors can seriously affect patients, so precision is critical. This skill is also essential for data entry and inventory management.  

2. Effective Communication  

Pharmacy assistants frequently interact with customers, providing information and answering questions. Excellent communication skills are crucial for conveying instructions clearly and ensuring patients understand their medications. It is also essential for effective collaboration with pharmacists and other staff.  

3. Strong Organizational Abilities  

Pharmacy settings can be busy and fast-paced, requiring assistants to multitask and manage their time well. Organizational skills help you prioritize tasks, manage prescriptions efficiently, and run the pharmacy smoothly.  

4. Math Skills  

Pharmacy assistants use basic math daily, whether measuring dosages, counting pills, or handling financial transactions. Being comfortable with numbers is essential for performing these tasks accurately.  

5. Customer Service Excellence  

Providing a positive customer experience is a big part of the job. Pharmacy assistants must be friendly, empathetic, and capable of patiently addressing customer needs. Excellent customer service skills ensure that patients feel valued and well cared for.  

6. Technological Proficiency  

Familiarity with pharmacy software like KROLL and other technology used in healthcare is essential for processing prescriptions and managing patient data. Technological proficiency helps you work efficiently and accurately in a pharmacy setting.  

What Do Pharmacy Assistants Do?  

Pharmacy assistants have a variety of responsibilities that support pharmacists and contribute to the smooth operation of the pharmacy. Here is a closer look at what their day-to-day tasks may involve:  

1. Preparing and Dispensing Medications  

Under the guidance of a pharmacist, pharmacy assistants prepare medications by counting tablets, measuring liquid doses, labelling containers, and packaging prescriptions. They must adhere to strict safety and accuracy standards.  

2. Managing Inventory  

Pharmacy assistants help maintain an organized and well-stocked pharmacy. They receive and unpack stock, monitor expiration dates, and ensure shelves are stocked appropriately. Proper inventory management prevents shortages and ensures patients can access their needed medications.  

3. Customer Interaction and Support  

Pharmacy assistants are often customers' first point of contact. They assist with inquiries, provide guidance on over-the-counter medications, and direct more complex questions to the pharmacist. Their friendly and professional demeanor contributes to a positive customer experience.  

4. Processing Prescriptions and Data Entry  

Entering prescription information accurately into pharmacy software is a critical task. Pharmacy assistants verify the details and handle insurance claims, ensuring that prescriptions are processed smoothly and efficiently.  

5. Administrative Tasks  

Pharmacy assistants handle administrative duties like organizing patient records, filing documents, and answering phone calls. They may also handle cash transactions and assist with other clerical work to keep the pharmacy running efficiently.   

6. Compounding and Equipment Sterilization  

In some settings, pharmacy assistants may compound medications, which involves preparing customized medications that are not commercially available. They may also sterilize equipment to maintain a clean and safe work environment.  

Pharmacy Assistant Diploma at CDI College  

The Pharmacy Assistant Diploma program at CDI College provides the education and practical training needed to excel in this role. The curriculum includes courses on pharmacology, medical terminology, pharmacy software, and customer service skills. One of the standout features of the program is the four-week, 160-hour practicum, where students gain hands-on experience in a pharmacy setting.  

The program is taught by experienced instructors who mentor students and prepare them for the challenges of a pharmacy environment. Graduates also earn additional industry certifications, such as WHMIS and First Aid Level 1 / CPR, making them well-prepared for the workforce.  

CDI College's career services department offers job search support, helping students with everything from crafting a professional resume to acing job interviews. This service is available six months after graduation, ensuring students have the resources they need to launch successful careers.  
 

Final Thoughts  

A career as a pharmacy assistant is an excellent choice for those interested in healthcare and making a difference in people's lives. By completing high school, enrolling in a comprehensive program like the Pharmacy Assistant Diploma at CDI College, and developing the essential skills for success, you can start on a path to a fulfilling career. Pharmacy assistants perform a crucial role, balancing technical, customer service, and administrative duties, and their work directly impacts patient well-being.  

If you are ready to embark on this rewarding journey, consider enrolling in a Pharmacy Assistant Diploma program and take the first step toward a promising career in BC, Canada.